4 Tips to Choosing the Best IT Support Provider

The new era of managed IT services has arrived, and its evolution has transformed service delivery and IT infrastructure operations within the last couple of years. With managed IT services, you can rely on an IT support provider to take over the tech elements of your business so that your onsite staff can focus on more strategic projects for your company’s overall growth. Here are four tips that can help you select the best IT support provider:

Assess the level of support they can provide.

Quality IT support depends on how much access you have to your IT provider and their support availability when something goes wrong. Your managed service provider of choice should boast around-the-clock, 24/7 availability to ensure that your network stays running optimally at all times. This way, you can head out of the office doors at the end of the work day with peace of mind knowing that they’ve got your back.

Look for someone who understands ROI.

As a manager, you are always looking for ways to improve business processes and performance. If your IT support provider is adept enough to quantify how their support system saves you time and money, your organization will be well served. ROI, or return on investment, is a way of comparing what you did in the past with what you plan to do in the future in order to determine where and how much the potential savings are. By partnering with someone who understands the importance of ROI, you’ll be able to take your business to new heights and see revenue-generating results.

Security remains key.

Keeping your enterprise data secure is a top priority for organizations of all sizes and industries. Making sure that your IT support provider offers security solutions to protect your business is a vital part of your decision-making process. In one instance, a small IT provider won a substantial contract by showing a large enterprise that they were using insecure communications to reach their offsite vendors when talking about sensitive intellectual property matters. They made some simple, inexpensive changes that allowed their client to contact their vendors using encrypted communications. This minor change made a huge difference in their overall security disposition. When you go about in choosing an IT partner, ensure that they are able to detect and address security issues that you may have overlooked.

Scalability is always a question.

Depending on how fast your firm has expanded, you may be very familiar with what growth is like and how to manage it. IT support is one business where doing theoretical load testing of your new partner in advance is a good idea. To do so, you merely need to provide them with a few scenarios that show your company at its peak and find out how they are equipped to handle it. A scalable and flexible IT infrastructure is key to your business success as you experience changes throughout time.

A good IT support provider should be capable of evolving with you and wearing more hats as technology becomes integrated into the Cloud. By looking at scalability, security, and synergy, you can end up helping your firm find a stronger, long-term partner for support.

To learn more about the IT solutions we offer here at NCGIT, contact us today for a free consultation! We’d love to meet with you.


3 IT Solutions for Every Organization

Your business is bound to have unique qualities and offerings that make it stand out from the crowd. But one thing that all organizations, no matter how big or small, rely on is a sound technology infrastructure and the right IT solutions to support long-term growth.

In 2013, Dell and Intel published the results of a study of approximately 1,000 small to midsize businesses (SMBs) and found that technology plays a huge role in their success. In fact, 77 percent of respondents said that technology is the key to their growth. On top of that, 69 percent of startups and SMBs said that some form of technology supports daily operations within their business.

Without having the right IT solutions to support your work processes, you wouldn’t be able to carry out basic functions within your company. Here are three IT solutions that every organization could benefit from.

Hosted Phone Systems

The rise of hosted phone systems has transformed the business communications landscape. Unlike traditional landline telephone service, hosted phone systems are managed and maintained by an outsourced phone provider who handles everything for you. From initial installation to ongoing maintenance and upgrades, your phone needs are always taken care of. Because hosted phone systems exist off-premise and use VoIP (Voice Over Internet Protocol) technology, you can experience increased security, flexibility, and cost-efficiency.

Remote Desktop Applications

Having the right IT solutions can allow your workforce to make better use of remote capabilities and mobility. Imagine having access to your work computer, and all the critical data stored on it, even when you’re out of the office. With the cloud, you can have remote access whenever you want – giving you a competitive edge when it comes to running and improving your business. Remote desktop applications allow you to stay connected even when you’re not physically at your desk. By being able to view or modify your documents and files from your computer, smartphone, or tablet, you can get more done while you’re on the go.

Proactive Support & Maintenance

What’s the difference between reactive and proactive support? Reactive IT support means your technology only gets fixed after something goes wrong. With proactive support, you have a team of technical specialists constantly monitoring your network for potential issues that could disrupt your business. This means that your network has a drastically better chance of staying healthy and free of security risks, cyber attacks, and glitches. With managed services, you gain unlimited IT solutions and support that boosts your success. By outsourcing your IT, you not only free up time to focus on the core of your mission, but you also gain valuable access to technology experts who always have your best interests at heart.

To learn more about the IT solutions we offer here at NCGIT, contact us today for a free consultation! We’d love to meet with you.