Strategic, responsive IT management – That is what NCGIT has been providing Hacin & Associates since 2013 through a strategic IT partnership. At the time, the incumbent IT provider was delivering only break/fix support, spotty proactive network management, and no strategic IT consulting. Since assuming the role of virtual CIO and network infrastructure manager for Hacin, NCGIT has dramatically changed that situation by providing highly proactive IT infrastructure management and aligned IT solutions and budgets with business goals and strategies. Over the course of the past several years, NCGIT has also helped Hacin & Associates phase in a modernized IT infrastructure. An aging phone system was replaced with a VoIP solution providing highly increased functionality, resiliency, and mobility. The old backup system was replaced with a cloud-based solution providing highly secure, efficient, and robust disaster recovery and business continuity capabilities. The server infrastructure has been stabilized and a more effective and secure remote access solution has been implemented. Along with the strategic consulting and infrastructure improvements, NCGIT has provided Hacin with day-to-day proactive infrastructure management and proactive troubleshooting and has very effectively coordinated the IT infrastructure move to a new office space. Hacin & Associates no longer has to spend time, staff, or inefficient and ineffective budget worrying about current and potential IT problems, and can instead focus on providing world class architecture solutions knowing that instead of being a constant and expensive speed bump in their path, their IT infrastructure is now an effective tool helping them achieve their business goals.
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