Outsourcing IT is the practice of seeking resources – or subcontracting – outside of business for all or part of an IT function. When an organization gives responsibility to someone else to handle an aspect of the company, there will be some risk involved. You are entrusting a company to handle data center operations, application maintenance, disaster recovery, and network management and operations. Legend has it that outsourcing your IT will lose your business money. Here are the top three common misconceptions about outsourcing IT.
Loss of Quality
The original motivation that drove the practice of outsourcing was the appeal of cost reduction. “Contrary to popular belief, outsourcing is not a quick fix for a cost reduction,” explains Sandra De Soyza, Group Chief Customer Officer for Dialog Telekom. She continues, “Outsourcing is not a quick fix for a cost reduction. Outsourcing is always a strategic long term decision. Productivity enhancements and cost reductions are outcomes of the expertise that is brought in as a core competence from the outsourced services provider, by ways of a model, a structure, a strong knowledge bank as well as the intent of being in the business that everyone wants to shelve off.” Most companies have discovered that outsourcing has increased the quality of service over the years.
Loss of Control
The fear of not having direct control over every business operation holds a lot of companies back from investing in outsourcing. Why would a company want to not only trust someone else with representing their brand but also potentially pay for the misrepresentation? How often do people outsource their taxes to a CPA? Allow the outsourced IT experts to handle your infrastructure and stop worrying about the finer details.
The most common misconception about outsourcing is the language barrier companies are afraid to face. Businesses do not want to deal with unnecessary headaches that come from outsourced IT specialists from various offshore firms. Many businesses decide to outsource offshore as their least-expensive option, while not considering the time and aggravation spent on communication issues. However, the present industry is full of well versed agents, fluent and contextually aware of the languages they provide support for. Don’t be afraid to outsource to local firms who can cost effectively guide you and deliver quality of service.
Deciding to outsource is an investment that requires forethought, research, and support. Let NCGIT exceed your expectations, surpass your standards, and deliver exceptional customer service. Technology can be challenging at times, but we’ve got the solutions.