- Honestly assess the current IT strategy – Over time, as your business grows and technology advances, your well-planned and neatly arranged IT infrastructure transforms into a disorganized mishmash of different servers and disconnected software and tools. View this almost as the spring-cleaning of a cluttered garage. What systems or applications are critical to your business right now and which ones no longer support your current or future business initiatives?
- Know what you want to keep close – Every business will be different in this regard. Certain companies will prefer keeping large files in-house, in a more controlled private cloud for easy access, but may be okay with having their emails out there in the cloud.
- See how others are leveraging a hybrid cloud environment – Services once only available to large enterprises are now available to SMBs. This presents an extraordinary opportunity to be more agile, flexible, and better suited for new business opportunities and growth. Remote monitoring, 24/7 support, and disaster recovery solutions can be easily integrated within a hybrid-computing environment – regardless of operating systems, server types, or mobile devices used.
- Staged implementation – Be sure to plan your hybrid cloud strategy as a multi-year plan that is deployed in phases. For example, in the beginning, private controlled access to a public cloud service can be granted to internal application developers experimenting with a new business initiative. Or a new customer relations management SaaS (Software as a Service) application can be implemented.
- Containing Costs – This is the big one. Every SMB wants their business to grow but that growth is accompanied by rising costs to maintain safe, reliable, and sustainable business technology.
The cost for cloud-based solutions have been found to be anywhere from 35% to 50% lower than with on-premise solutions. This is because the cloud can completely eliminate most infrastructure costs such as servers, databases, backup, operating systems, upgrades, migration, physical space, power and cooling, and associated in-house or third party staffing costs.
- Greater Flexibility – No doubt you’ve been privy to an office Happy Hour conversation or two about Infrastructure-as-a-Service (Iaas) and Platform-as-a-Service (PaaS). Is that crickets we hear? Okay, well since you’re in the dark, the flexibility of the cloud makes it really attractive to SMBs. IaaS and PaaS are two increasingly popular cloud technologies because of their flexibility when it comes to big data analysis.
PaaS technology gives SMBs the ability to affordably increase or decrease data storage capacity as needed.
Of course, there must be a need for big data analysis that justifies the use of these technologies. Many SMBs may be just fine using Microsoft Excel for data analysis.
- Greater Mobility – Many SMBs are turning to the cloud to provide remote employees with access to communications solutions. Through the cloud, remote workers can use smartphones, laptops, and notebooks to access documents and files for internal and external collaboration.
- Specifying password policy and enforcing encryption settings
- Detecting and restricting tampered devices
- Remotely locating, locking, and wiping out lost or stolen devices
- Removing corporate data from any system while leaving personal data intact
- Enabling real time diagnosis/resolution of device, user, or app issues
- What particular devices or applications are permissible for work use? Assuming security requirements are in place, not every device or application will meet those.
- Will anyone in the company be tasked with the daily management of BYOB strategies? What should BYOD policies cover and what kind of management solutions will be needed? Would a BYOD management tool that collects device information, deploys and monitors usage, and offers insight into compliance be helpful?
- Which costs will be the responsibility of the employee? This pertains to any fees associated with usage – from network plans, to the device itself, to software, accessories and maintenance costs.
- What data will be accessible? Will data encryption be necessary for certain information traveling through the personal devices of employees? Which employees will have read, write, update/delete privileges?
- What is the process when handling sensitive data stored on lost or stolen devices, or the personal devices of ex-employees? Does the company or organization have the right to wipe out the entire device or just corporate data and apps?
- It must clearly be outlined what specific devices are permitted for work use.
- The company/organization must have the ability to remotely delete company-sensitive data from mobile devices without the device owner’s permission. Remote deletion capabilities are much more refined these days; simplifying the removal of enterprise-related data from devices, while leaving other content like personal photos, contacts, apps and music downloads intact.
- Employee privacy should be discussed within the BYOD policy since employees often use these devices to check personal email, browse or post to Facebook and Twitter feeds, instant message, and store personal documents, photos, music and movie downloads. Employees must understand that employers still have access to the content stored on these devices. Location tracking, which gives employers the ability to locate employees, is also something to discuss since many people don’t necessarily welcome that kind of surveillance.
- Focus Primarily on Cost-Cutting and Revenue Increasing Projects: First things first, Eric has to realize that he can’t do everything himself. Where are his skills best used? Whether it’s processes that help drive down costs or ones with the potential to raise revenue, evaluate the projects in the queue and rank them by what impacts the bottom line the most.
- Take to the Cloud: Some IT people fear the cloud spells the end to their job security. Meanwhile, the cloud can actually help them take on a more prominent contributing role in the company’s success.
The cloud should be seen as another tool that further eliminates the mundane yet necessary daily drudgery from their workday. Those who work WITH the cloud will find that they have more available time to take on more meaningful cost cutting or revenue generating projects.
- Use a Managed Service Provider: Using outsourced managed services not only alleviates much of Eric’s pressure and stress, but also boosts productivity and gives the company a much improved ROI (Return-on-Investment) on their technology investment.
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