Unified Communications

Patriots Stay Ahead of the Game with Unified Communications

If you follow football at all, you’ll notice this is a seemingly great year for the New England Patriots. With an 10-2 overall win-to-loss ratio, the Patriots are going into Game 14 against the Houston Texans with a strong upper hand despite not having the home field advantage. How do they maintain such a strong lead on the field? Easy, they utilize unified communications blended with a perfected strategy.

Football is the Ultimate in Unified Communications

Sports in general are a very interesting concept. Whether it’s hockey, baseball, soccer, or, of course, football, numerous people from all walks of life come together to form a team, all working towards a common goal: to win the game. So how does all this great talent sync up? We all know that football teams have playbooks that outline the multiple plays a team can make during a game. They study it, practice it, and implement it over and over again in order to get it perfected. They use signals on the field to indicate their next move to the player downwind and communicate with each other via hidden ear pieces in their helmets. They have the general managers (and sometimes team owners) eyes looking over the field to get a bird’s eye view of the game, relaying information down to the head coach and ultimately into the ears of the players on the field. They have huddles to discuss their next plan of action and can call timeouts to review or change the strategy. It’s a very well oiled machine.

Gaining the Competitive Advantage

When you implement unified communications in your workplace, you suddenly gain a competitive advantage in your market. Businesses experiencing poor communication and planning are less efficient and lack the increased revenue needed to stay in the game. They often have trouble syncing up, leading to decreased quality and customer satisfaction. Instead of studying the playbook and working with their coworkers to win the game, they decide to play in the dark and ultimately lose the game. That’s bad for a business (think Cleveland Browns bad.) By having unified communications, your team mates can all be on the same page in regards to your business strategy. You’ll be able to connect with your clients on a higher level and meet their expectations more effectively, leading you to win the game!

Don’t Place Yourself in a Position to Lose

So, in terms of football, whose team would you rather play for: The Cleveland Browns, playing in the dark without any real sense of direction, or the New England Patriots, effectively communicating with each other to stay ahead of the game? The answer seems simple.

benefits of voip

Unexpected Benefits of VoIP For Small Businesses

VoIP (Voice over Internet Protocol) is a way of taking telephone analog signals and transforming them into digital data over the Internet. This means you can skip the phone company and the charges that go with it to make a call. You can also communicate without using a telephone. All that’s needed is a computer with speakers, a microphone and a working Internet connection. Even use your mobile phone and certain land line phones. More and more businesses are using VoIP as part of their unified communications systems. It’s not only large companies that are reaping benefits of this technology, but smaller ones are finding that it helps their bottom line.

Free Perks With VoIP

There are lots of professional features included with VoIP that would have extra hidden fees with a landline service. A few of these perks include:

  • Call forwarding
  • Unlimited long distance
  • Caller ID
  • Voicemail
  • Call conferencing

Keep Up With Larger Companies

With all that VoIP offers, it makes your small business look larger than it is, making VoIP an equalizer. With a premium setup, you could receive an “auto attendant” feature that allows callers to experience an interactive menu and pick the correct extension. Your business will be more professional and on par with the big boys. VoIP suppliers offers packages to suit your needs, and they can include features that help you stay competitive:

  • Music on hold
  • “Follow me/find me” call routing for employees on the roadway-safety
  • “Do not disturb” during important meetings
  • Door buzzer integration
  • “Presence” technology to see if an employee is available and how to get in touch with them

With the above features and more it would be difficult to distinguish a small business from a major corporation.

Cut Costs

VoIP helps you cut costs in so many ways. First, you trim long distance charges that come with land line services. Travel expenses are reduced because of web conferencing, video calls, “presence” technologies and other collaborative devices. Save money on having to invest in a new infrastructure or hardware equipment maintenance. Your small business will be able to stay up to date without the need to put in extra time and effort in keeping up with evolving technology. Your VoIP provider will do that for you. If there is a problem with the system, the VoIP provider will take care of it, instead of handling communication problems in-house, which takes up valuable time. This way you can focus on your core business and not be worried about technical difficulties that arise.