A modern, cloud based solution for both its internal needs and, most importantly, for providing its hosted solution in a highly secure, highly available, and scalable way to Community Action, Human Service and Head Start Agencies across the US – This is the challenge CAP Systems engaged NCGIT to solve. The primary goal for CAP was transitioning its old solution from one that ran at client sites and on client provided servers, to a new, fully cloud hosted solution. At the same time, they wanted to remove the need for an in-house IT infrastructure and provide improved accessibility for its increasingly distributed workforce.
NCGIT worked with CAP Systems to design and implement a solution for each of their requirements. For email, file sharing, and collaboration, we migrated them to Microsoft’s hosted Office 365 solution. Phones were also of critical importance for CAP so we helped them implement RingCentral’s hosted PBX solution which allows their distributed workforce to communicate with each other and with clients via desk phone, mobile phone app, or computer soft phone anywhere in the world as if they were all in the same office. The final and most important piece of the project was implementing the new cloud infrastructure for their new hosted Enterprise Client Data Management Software solution. This is being done using Microsoft’s Azure Infrastructure as a Service offering. CAP is now able to rapidly add or remove servers and resources as needed in a highly secure, highly available environment to its customers.
About CAP Systems
CAP Systems, Inc. has been providing software for Community Action, Human Service, and Head Start Agencies for more than 40 years. Originally in the consulting and custom systems development business, PMI/CAPS developed systems for many Fortune 500 companies and United Nations Agencies. We are dedicated to a continuing investment in new technology and a commitment to providing our customers with the most powerful tools available.
Our original Financial System, designed in 1972 for Community Action Agencies, was the first fund accounting system in the nation. The system has expanded over the years to include modules that address every aspect of the fiscal and administrative functions of Community Action. Today CAPS is involved in the development of software for:
· Head Start
· Child Care
· Energy Assistance
· Information and Referral
· Individual and Family Needs Assessment
· Outcomes and Results Measurement
· Case Management
· Benefits Administration
· Client Tracking, CSBG Reporting
· Analysis of Client Characteristics
· Health and many more activities typically associated with Community Action