Our Approach

4 Benefits of Complete IT Support

As a trusted managed service provider (MSP), we know a thing or two about optimizing technology to work around your needs. It’s time to move on from the days of break-fix IT, which involved you having to call up your IT guy when your computer stopped working and billing them hourly to fix it. This method leads to increased downtime and diminished business continuity – outcomes that could kill your thriving business!

With managed IT services, you get complete IT support for a flat, monthly rate. This means all of your IT needs are taken care of at all times, and your network stays up and running continuously. Think of it like this – would you rather visit the doctor every time you got sick (and have your doctor profit off your sickness) or receive complete and continuous treatment to prevent getting ill in the first place? Of course the latter! Here are the top four benefits of complete IT support:

1. Unlimited, Proactive Support for Everyone

Managed IT service means proactive support 24/7 and unlimited access to highly qualified IT professionals who can monitor your network for lurking problems and readily provide their expertise in any case. Without working technology, it would be impossible for your business to run efficiently. With managed IT support, you’ll experience better performance, fewer technical glitches, and reduced downtime. Your success equals our success!

2. Scalability for Future, Long-Term Growth

For you to grow your business and ensure long-term success, it’s critical to have a flexible IT infrastructure that scales with you. Maybe you’re expanding your workforce, and you need more equipment for additional support? Or perhaps you need to update your hardware and software to keep up with the evolving business technology landscape? With NCGIT managing your infrastructure, you get exceptional IT services for a variety of your needs. We’ll allow technology to grow with you so that you can reach your maximum potential. And rest assured – we provide a seamless transition so you’ll experience as little business disruption possible.

3. Gives You Peace of Mind

You gain incredible peace of mind, having the knowledge that everything associated with your network security and reliability is handled by expert IT staff. You have a business to run, and the last thing you need is tech problems getting in the way of doing your job. We’ll take care of your entire IT infrastructure so you can get back to running your business.

4. Predictable, Monthly Spending

Managed services are the safest bet for your business in this digital age. And you can get it for a flat, monthly rate. Say goodbye to outrageous upfront costs that are associated with the break-fix IT model. Managed IT support allows you to budget effectively and utilize technology to your greatest advantage.

To learn how you can experience the various benefits of fully managed IT support, contact NCGIT for a free consultation!

5 Ways a Virtual CIO Improves Business in One Year

Technology is changing the way business is conducted every day. Outsourced IT services are increasing in popularity as companies are seeing the benefits of having trained IT professionals handle their computer equipment and infrastructure. Not only do they have people working remotely to oversee their operations 24/7, but now businesses are working with virtual CIOs. The job of a Chief Information Officer is to analyze data and put forth strategies that increase productivity using a variety of technologies. If you’re a business that does not have a CIO in the budget, we are giving you 5 ways that a virtual CIO will improve your business in one year.


1. Planning for Disaster

When a business loses important data due to error, theft or natural disaster or has a security breach, it can set them back for a long time. When you have a virtual CIO, they can provide your business with strategies for disaster management and risk mitigation. The CIO is an expert in this field and likely more experienced than anyone working in-house. They will be able to accurately assess any current and possible risk in the area of theft and breach, and figure out what must be done to block any potential security issues and also have in place a plan for data recovery.


2. Same Service With Less Cost

When a business has IT staff on site, they will troubleshoot when a problem occurs and get to work repairing it right away. With a virtual CIO through outsourced IT services, they do the same thing, without having to pay as much. Virtual CIOs don’t require a salary, benefits and tax contributions like a full-time employee does. The virtual CIO comes as part of your outsourced IT services with no separate billing for individual jobs.


3. Fast Response With Less Downtime

Even one hour of downtime can cost a business thousands of dollars. If you have a problem with your network or equipment, in-house staff can be there right away, only if they are not working on any other projects already. Virtual service gives you instant response time, any time of the day. With remote access and monitoring the virtual CIO can get to work from any time and any place.


4. Clean Up Your Network

Spyware, pop-ups, viruses and malware can slow down and destroy a computer and get installed on the network through only one device. This means all of your employees can become infected and slowed down. Your virtual CIO will keep on top of the latest in security and eliminate the bugs and vulnerabilities so your system keeps running fast.


5. Plan for Growth

Good virtual CIOs from your outsourced IT services are able to assess the business’s current state and where it is going in the future. Planning for change and growth is key to a successful business. The CIO will be able to determine what type of software, equipment and network infrastructure is necessary to allow the company to expand. This lessens the amount of possible issues that arise with system scalability and capacity during growth spurts.


If your IT department, or worse yet your non-IT employees, are constantly trying to keep your network running and assisting with technology issues, they’re not focused on the activities that create an efficient workplace or generate more revenue. Let NCGIT become your outsourced CIO. We’ll work with management to create an overall business strategy that allows technology to overcome your business challenges.