IT has evolved leaps and bounds in the last decade. Technology is advancing faster than ever before, and the IT support industry is no exception; it is not slowing down. Consider that 15-20 years ago we wouldn’t have believed that cloud computing is a thing and VR headsets were smartphone accessories. Today, they are a reality.
The year 2017 is bringing us more tech trends that will dictate where we are headed.
Cloud and Remote IT Support
Gone are the days where an IT team is dependent on geographic locations. Today’s technical support jobs have stepped out of the ‘box’ and diversified. An IT support team can be thousands of miles from their client working in a satellite location, a tech’s condo, a satellite office, in an unassigned cubical in your office, and/or a beach in Hawaii.
With the space between a tech support team and you, it is easier for less effective IT partners to claim stellar service. Be sure to look for an IT partner that will meet with you face-to-face, have a conversation regarding your needs, and be available when you need them.
Intelligent Things? There are three categories of ‘things’: autonomous vehicles, drones, and robots. A new era of digital business is upon us with each of these segments evolving to support and impact a larger piece of the market. Existing things including the IoT (Internet of Things) devices will become more intelligent to provide the power of AI integrated systems in an office, factory buildings, homes, airports and medical facilities. Kitchen appliances, thermostats, and cars are just a few of the devices that can now connect to the internet. Gone are the days of just smartphones and tablets connecting. Connectivity such as this makes our devices way more useful but also opens them up to hackers trying to connect remotely. Data breaches are often reported in the news; no company wants it to happen.
Cisco estimated 15 billion devices were connected to the internet last year, according to The Motley Fool. The company expects that to balloon to 50 billion by 2020.
Now is the critical point to find an IT Partner that will protect All of your devices.
At NCGIT, we are focused on building strategic partnerships with each client while addressing their IT needs. If you’d like to learn more about what NCGIT can do for you, please contact us at (781)297-7590 or firstname.lastname@example.org.